You are in group 2 if:
- you had 50 – 199 interments in the financial year 2021-22.
Timeline
1 September 2023
Receive and check your pre-populated application form
1 October 2023 - 31 December 2023
Submit your application form
Pay your licensing fee
As soon as your licence is issued
Comply with:
D. Customer service
F. Reporting
1 February 2024
Comply with:
A. Customer contracts
E. Religious, cultural and spiritual principles
1 July 2024
Comply with:
B. Cemetery maintenance
C. Pricing transparency
Information and resources
The full Licence Conditions for Operators of Cemeteries and Crematoria (PDF, 400 KB) are available. Summaries are available in the fact sheets below.
1 October 2023 - 31 December 2023
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Guide - Cemetery Operator Licensing (PDF)(285.47 KB)
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Example Cemetery Operator Licence Application Form (PDF)(178.57 KB)
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Policy - Cemetery Operator Licence Fees (PDF)(142.62 KB)
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Policy - Review of Decisions (PDF)(143.54 KB)
As soon as your licence is issued
Licence Conditions D - Customer service
-
Fact Sheet - Licence Conditions D - Customer service (PDF)(91.12 KB)
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Guide to Customer Service Conditions (PDF)(415.81 KB)
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Model Customer Service Charter (PDF)(157.8 KB)
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Complaints Register template (XLSX)(36.26 KB)
Licence Conditions F - Reporting
- Operators are required to provide updated information to CCNSW in certain circumstances - see page 23 of the licence conditions for more details.
1 February 2024
Licence Conditions A - Consumer contracts
-
Licence conditions A – consumer contracts (PDF)(222.28 KB)
- Guide- Conditions A (coming soon)
- Model Interment Rights Contract (coming soon)
Licence Conditions E - Religious, cultural and spiritual principles
-
Licence conditions E – Religious, cultural and spiritual principles (PDF)(227.68 KB)
- more documents to come
1 July 2024
Licence Conditions B - Cemetery maintenance
-
Licence conditions B – cemetery maintenance (PDF)(226.29 KB)
Licence Conditions C - Pricing transparency
-
Licence conditions C – pricing transparency (PDF)(231.53 KB)
- more documents to come
Contact Us
Phone: 02 9842 8473
Email: [email protected]