You are in group 2 if:
- you had 50 – 199 interments in the financial year 2021-22.
Information and resources
The full Licence Conditions for Operators of Cemeteries and Crematoria (PDF, 470 KB) - June 2024 are available. Summaries are available in the fact sheets below.
1 October 2023 - 31 December 2023
As soon as your licence is issued
Licence Conditions D – Customer service
- Guide to Customer Service Conditions (PDF, 416 KB)
- Fact Sheet – Licence Conditions D – Customer service (PDF, 91 KB)
- Model Customer Service Charter (Word, 55 KB)
- Complaints Register template (XLSX, 36 KB)
Licence Conditions F – Reporting
- Operators are required to provide updated information to CCNSW in certain circumstances – see page 23 of the licence conditions (PDF, 470 KB) for more details.
1 February 2024
Licence Conditions E – Religious, cultural and spiritual principles
- Guide to E1 – Religious and Cultural Principles (PDF, 2.7 MB)
- Guide to E2 – Aboriginal Cultural and Spiritual Principles (PDF, 2.7 MB)
- Fact sheet - Licence conditions E – Religious, Cultural and Spiritual Principles (PDF, 228 KB)
- Guidelines for Aboriginal cultural and spiritual requirements for burial and cremation (PDF, 2.9 MB)
1 October 2024
Licence Conditions A – Consumer contracts
- Guide to Licence conditions A – Consumer contracts (PDF, 547 KB)
- Fact sheet - Licence conditions A – Consumer contracts (PDF, 120 KB)
- Model contract for sale of a perpetual interment right (DOCX, 495 KB)
Licence Conditions B - Cemetery maintenance
- Guide to Licence conditions B – Maintenance (Operational) (PDF, 1022 KB)
- Fact sheet - Licence conditions B – Cemetery maintenance (PDF, 143 KB)
- Initial maintenance self-assessment checklist for operators (DOCX, 543 KB)
- Requirements for the maintenance, alteration and repair of memorials (PDF, 306 KB)
Licence Conditions C - Pricing transparency
- Guide to Licence conditions C– Pricing transparency (PDF, 260 KB)
- Fact sheet - Licence conditions C - Pricing transparency (PDF, 98 KB)
- Operator price breakdown format – Basic Adult Burial (DOCX, 84 KB)
- Operator price breakdown format – Basic Ash Interment (DOCX, 87 KB)
- Operator price breakdown format – Basic Cremation (DOCX, 85 KB)
- Licence conditions C – Cost breakdown tool (XLSX, 126 KB)