A NSW Government website
Cemeteries & Crematoria NSW

Complaints and enquiries

We are committed to addressing and resolving complaints and questions concerning cemeteries and crematoria, including those on Crown land, local government, private and Church operated.

If your matter is urgent please contact Cemeteries & Crematoria NSW immediately by:

Phone: 02 9842 8473

OR

Email: ccnsw.info@cemeteries.nsw.gov.au

Make a complaint

Please contact the cemetery or crematorium operator first, preferably in writing.

If the operator does not resolve your complaint, contact:

  • NSW Fair Trading for complaints relating to consumer law or funeral directors, or
  • Cemeteries & Crematoria NSW for complaints about how operators maintain and manage cemeteries.

If you are unsure which agency to contact, select Lodge a Complaint.

When you contact us, please include:

  • a summary of the issue
  • all names and locations
  • what you would like to happen.

For more information on our approach to managing complaints, download and view:

Complaints and enquiries

Gore Hill Cemetery - old weathered headstones surrounded by overgrown yellow wildflowers

Lodge a complaint.

Angel on a tombstone with yellow flowers

Ask a question.