Licence application group 3

• Guide – Cemetery Operator Licensing (PDF, 285 KB)
• Example Cemetery Operator Licence Application Form (PDF, 179 KB)
• Policy – Cemetery Operator Licence Fees (PDF, 143 KB)
• Policy – Review of Decisions (PDF, 144 KB)

Licence Conditions D – Customer service

• Fact Sheet - Licence Conditions D – Customer service (PDF, 91 KB)
• Guide to Customer Service Conditions (PDF, 416 KB)
• Model Customer Service Charter (PDF, 158 KB)
• Complaints Register template (XLSX, 36 KB)

Licence Conditions F – Reporting

• Operators are required to provide updated information to CCNSW in certain circumstances – see page 23 of the licence conditions (PDF, 312 KB) for more details.

Licence Conditions E – Religious, cultural and spiritual principles

• Licence conditions E – Religious, Cultural and Spiritual Principles fact sheet (PDF, 228 KB)
• Guide to E1: Religious and Cultural Principles (PDF, 2.7 MB)
• Guide to E2: Aboriginal Cultural and Spiritual Principles (PDF, 2.7 MB)
• Guidelines for Aboriginal cultural and spiritual requirements for burial and cremation (PDF, 2.9 MB)

Licence Conditions A – Consumer contracts

• Licence conditions A - consumer contracts (PDF, 222 KB)
• Guide Conditions A (coming soon)
• Model Interment Rights Contract (coming soon)

Licence Conditions B – Cemetery maintenance

• Licence conditions B – cemetery maintenance (PDF, 226 KB)
• Guide to Licence conditions B: Maintenance (Operational) (PDF, 1022 KB)
• Initial maintenance self-assessment checklist for operators (DOCX, 543 KB)

Licence Conditions C – Pricing transparency

• Licence conditions C - pricing transparency (PDF, 232 KB)
• Guide to Licence Conditions C: Pricing Transparency (PDF, 3.13 MB)
• Operator Price Breakdown Template - Basic Adult Burial (DOCX, 83 KB)
• Operator Price Breakdown Template - Basic Ash Interment (DOCX 84 KB)
• Operator Price Breakdown Template - Basic Cremation (DOCX, 82 KB)
• Licence conditions C - cost breakdown tool (XLSX, 126 KB)