You are in group 3 if:
- you had 5 - 49 interments in the financial year 2021-22.
Timeline
1 December 2023
Receive and check your pre-populated application form
1 January 2024 - 31 March 2024
Submit your application form
Pay your licensing fee (see Policy - Cemetery Operator Licence Fees)
As soon as your licence is issued
Comply with:
A. Customer contracts
D. Customer service
E. Religious, cultural and spiritual principles
F. Reporting
1 July 2024
Comply with:
B. Cemetery maintenance
C. Pricing transparency
Information and resources
The full Licence conditions for Operators of Cemeteries and Crematoria (PDF, 269.33 KB) are available. Summaries are available in the fact sheets below.
1 January 2024 - 31 March 2024
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Guide - Cemetery Operator Licensing (PDF)(285.47 KB)
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Example Cemetery Operator Licence Application Form (PDF)(178.57 KB)
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Policy - Cemetery Operator Licence Fees (PDF)(142.62 KB)
-
Policy - Review of Decisions (PDF)(143.54 KB)
As soon as your licence is issued
Licence Conditions A - Consumer contracts
-
Fact Sheet - Licence Conditions A - Consumer contracts (PDF)(79.94 KB)
- Guide- Conditions A (coming soon)
- Model Interment Rights Contract (coming soon)
Licence Conditions D - Customer service
-
Fact Sheet - Licence Conditions D - Customer service (PDF)(77.22 KB)
- Guide - Conditions D (coming soon)
- Model Customer Service Charter (coming soon)
- Template complaints register (coming soon)
Licence Conditions E - Religious, cultural and spiritual principles
- more documents to come
Licence Conditions F - Reporting
- Operators are required to provide updated information to CCNSW in certain circumstances - see page 23 of the licence conditions for more details.
1 July 2024
Licence Conditions B - Cemetery maintenance
-
Fact Sheet - Licence Conditions B - Cemetery maintenance (PDF)(87.86 KB)
Licence Conditions C - Pricing transparency
-
Fact Sheet - Licence Conditions C - Pricing transparency (PDF)(87.38 KB)
- more documents to come
Contact Us
Phone: 02 9842 8473
Email: [email protected]