You are in group 4 if:
You had 1 - 4 interments in the financial year 2021-22.
Timeline
1 March 2024
Receive and check your pre-populated application form
1 April 2024 - 30 June 2024
Submit your application form
Pay your licensing fee (see Policy - Cemetery Operator Licence Fees)
As soon as your licence is issued
Comply with:
A. Customer contracts
D. Customer service
E. Religious, cultural and spiritual principles
F. Reporting
1 July 2024
Comply with:
B. Cemetery maintenance
C. Pricing transparency
Information and resources
The full Licence Conditions for Operators of Cemeteries and Crematoria (PDF, 400 KB) are available. Summaries are available in the fact sheets below.
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Guide - Cemetery Operator Licensing (PDF)(285.47 KB)
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Example Cemetery Operator Licence Application Form (PDF)(178.57 KB)
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Policy - Cemetery Operator Licence Fees (PDF)(142.62 KB)
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Policy - Review of Decisions (PDF)(143.54 KB)
Licence Conditions A - Consumer contracts
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Licence conditions A – consumer contracts (PDF)(222.28 KB)
- Guide- Conditions A (coming soon)
- Model Interment Rights Contract (coming soon)
Licence Conditions D - Customer service
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Fact Sheet - Licence Conditions D - Customer service (PDF)(91.12 KB)
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Guide to Customer Service Conditions (PDF)(415.81 KB)
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Model Customer Service Charter (PDF)(157.8 KB)
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Complaints Register template (XLSX)(36.26 KB)
Licence Conditions E - Religious, cultural and spiritual principles
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Licence conditions E – Religious, cultural and spiritual principles (PDF)(227.68 KB)
- more documents to come
Licence Conditions F - Reporting
- Operators are required to provide updated information to CCNSW in certain circumstances - see page 23 of the licence conditions for more details.
Licence Conditions B - Cemetery maintenance
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Licence conditions B – cemetery maintenance (PDF)(226.29 KB)
Licence Conditions C - Pricing transparency
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Licence conditions C – pricing transparency (PDF)(231.53 KB)
- more documents to come
Contact Us
Phone: 02 9842 8473
Email: [email protected]