You are in group 4 if:
You had 1 - 4 interments in the financial year 2021-22.
Information and resources
The full Licence Conditions for Operators of Cemeteries and Crematoria – December 2023 (PDF, 4.16 MB) are available. Summaries are available in the fact sheets below.
1 April 2024 - 30 June 2024
As soon as your licence is issued
Licence Conditions D – Customer service
- Fact Sheet - Licence Conditions D – Customer service (PDF, 91 KB)
- Guide to Customer Service Conditions (PDF, 416 KB)
- Model Customer Service Charter (PDF, 158 KB)
- Complaints Register template (XLSX, 36 KB)
Licence Conditions E – Religious, cultural and spiritual principles
- Licence conditions E – Religious, Cultural and Spiritual Principles fact sheet (PDF, 228 KB)
- Guide to E1: Religious and Cultural Principles (PDF, 2.7 MB)
- Guide to E2: Aboriginal Cultural and Spiritual Principles (PDF, 2.7 MB)
- Guidelines for Aboriginal cultural and spiritual requirements for burial and cremation (PDF, 2.9 MB)
1 July 2024
Licence Conditions A – Consumer contracts
- Licence conditions A - consumer contracts (PDF, 222 KB)
- Guide Conditions A (coming soon)
- Model Interment Rights Contract (coming soon)
Licence Conditions B – Cemetery maintenance
- Licence conditions B – cemetery maintenance (PDF, 226 KB)
- Guide to Licence conditions B: Maintenance (Operational) (PDF, 1022 KB)
- Initial maintenance self-assessment checklist for operators (DOCX, 543 KB)
Licence Conditions C – Pricing transparency
- Licence conditions C - pricing transparency (PDF, 232 KB)
- Guide to Licence Conditions C: Pricing Transparency (PDF, 3.13 MB)
- Operator Price Breakdown Template - Basic Adult Burial (DOCX, 83 KB)
- Operator Price Breakdown Template - Basic Ash Interment (DOCX 84 KB)
- Operator Price Breakdown Template - Basic Cremation (DOCX, 82 KB)
- Licence conditions C - cost breakdown tool (XLSX, 126 KB)
Contact us
Phone: 02 9842 8473
Email: [email protected]