You are in group 1 if:
- you had 200 or more interments in the 2021-22 financial year
OR
- you are a cremation-only operator.
Timeline
1 June 2023
Receive and check your pre-populated application form
1 July 2023 - 30 September 2023
Submit your application form
Pay your licensing fee
As soon as your licence is issued:
Comply with:
F. Reporting
1 October 2023
Comply with:
D. Customer service
1 February 2024
Comply with:
A. Consumer contracts
E. Religious, cultural and spiritual principles
1 July 2024
Comply with:
B. Cemetery maintenance
C. Pricing transparency
Information and resources
The full Licence Conditions for Operators of Cemeteries and Crematoria – October 2023 (PDF, 303 KB) are available. Summaries are available in the fact sheets below.
1 July 2023 - 30 September 2023
- Guide - Cemetery Operator Licensing (PDF)(285.47 KB)
- Example Cemetery Operator Licence Application Form (PDF)(178.57 KB)
- Policy - Cemetery Operator Licence Fees (PDF)(142.62 KB)
- Policy - Review of Decisions (PDF)(143.54 KB)
As soon as your licence is issued
Licence Conditions F - Reporting
- Operators are required to provide updated information to CCNSW in certain circumstances - see page 23 of the licence conditions for more details.
1 October 2023
Licence Conditions D - Customer service
- Fact Sheet - Licence Conditions D - Customer service (PDF)(91.12 KB)
Guide to Customer Service Conditions (PDF)(415.81 KB)
Model Customer Service Charter (PDF)(157.8 KB)
Complaints Register template (XLSX)(36.26 KB)
1 February 2024
Licence Conditions A - Consumer contracts
- Licence conditions A – consumer contracts (PDF)(222.28 KB)
- Guide- Conditions A (coming soon)
- Model Interment Rights Contract (coming soon)
Licence Conditions E - Religious, cultural and spiritual principles
- Licence conditions E – Religious, cultural and spiritual principles (PDF)(227.68 KB)
- more documents to come
1 July 2024
Licence Conditions B - Cemetery maintenance
- Licence conditions B – cemetery maintenance (PDF)(226.29 KB)
Licence Conditions C - Pricing transparency
- Licence conditions C – pricing transparency (PDF)(231.53 KB)
- more documents to come
Contact Us
Phone: 02 9842 8473
Email: [email protected]