You are in group 1 if:
- you had 200 or more interments in the 2021-22 financial year
OR
- you are a cremation-only operator.
Timeline
1 June 2023
Receive and check your pre-populated application form
1 July 2023 - 30 September 2023
Submit your application form
Pay your licensing fee
As soon as your licence is issued:
Comply with:
F. Reporting
1 October 2023
Comply with:
A. Consumer contracts
D. Customer service
1 February 2024
Comply with:
E. Religious, cultural and spiritual principles
1 July 2024
Comply with:
B. Cemetery maintenance
C. Pricing transparency
Information and resources
The full Licence Conditions for Operators of Cemeteries and Crematoria (PDF, 269.33 KB) are available. Summaries are available in the fact sheets below.
1 July 2023 - 30 September 2023
-
Guide - Cemetery Operator Licensing (PDF)(285.47 KB)
-
Example Cemetery Operator Licence Application Form (PDF)(178.57 KB)
-
Policy - Cemetery Operator Licence Fees (PDF)(142.62 KB)
-
Policy - Review of Decisions (PDF)(143.54 KB)
As soon as your licence is issued
Licence Conditions F - Reporting
- Operators are required to provide updated information to CCNSW in certain circumstances - see page 23 of the licence conditions for more details.
1 October 2023
Licence Conditions A - Consumer contracts
-
Fact Sheet - Licence Conditions A - Consumer contracts (PDF)(79.94 KB)
- Guide- Conditions A (coming soon)
- Model Interment Rights Contract (coming soon)
Licence Conditions D - Customer service
-
Fact Sheet - Licence Conditions D - Customer service (PDF)(77.22 KB)
- Guide - Conditions D (coming soon)
- Model Customer Service Charter (coming soon)
- Template complaints register (coming soon)
1 February 2024
Licence Conditions E - Religious, cultural and spiritual principles
- more documents to come
1 July 2024
Licence Conditions B - Cemetery maintenance
-
Fact Sheet - Licence Conditions B - Cemetery maintenance (PDF)(87.86 KB)
Licence Conditions C - Pricing transparency
-
Fact Sheet - Licence Conditions C - Pricing transparency (PDF)(87.38 KB)
- more documents to come
Contact Us
Phone: 02 9842 8473
Email: [email protected]